Grievance Redressal

If the customers have any grievances, they can make a complaint in writing or email addressed to the concerned Branch Manager, quoting the account number and gist of the complaint. In case the grievance is not resolved within 15 days, a copy of the complaint/email with acknowledgment may be forwarded to the Grievance Escalation address: General Manager, Kerala Housing Finance Limited, Registered & Head Office, 2nd Floor, Pan African Plaza, Near Pulimoodu Junction, M.G.Road, Trivandrum-695001. Complaints can also be forwarded to the email id, khflho@yahoo.com. In case of any complaint, customers can also contact the National Housing Bank at the address : Complaint Redressal Cell, Department of Regulation and Supervision, National Housing Bank, 4th Floor, Core 5-A, India Habitat Centre, New Delhi-110003 or can e-mail the complaint to crcell@nhb.org.in or can lodge the complaint in online mode at the link http://grids.nhbonline.org.in OR in offline mode by post, in the prescribed format available at link click here

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